delivery and payment
Most items can be delivered anywhere in the world . Delivery is free in Europe (*excluding certain islands for cost reasons) and Switzerland. For other shipping areas a flat rate of €10 is applied and will be adjusted as accurately as possible.
Orders are shipped to the delivery address that the customer has indicated to us during the ordering process. It is not possible to modify this address once the order has been processed.
We ship each order from our sites abroad or from France, kidyhome manages the shipping and packaging process. We are committed to processing your order within 72 hours except for certain personalized products, this timeframe is excluding weekends or public holidays.
An automatic message will be sent to you when your order is shipped with your tracking number, provided that the email address in the registration form is correct. Please check your SPAM carefully.
Delivery times & costs
Delivery times vary according to the articles and they are clearly indicated to you on the descriptions of each product. We try to offer deliveries of 2 to 4 weeks maximum; most packages are delivered in less than 15 days for France. It is possible that you will receive your order in several packages for logistical reasons.
However if you want a faster delivery method contact us at firstname.lastname@example.org
The parcel will be delivered directly to your home except in the event of absence the parcel can be deposited at the post office or at a relay point. A delivery notice will then have been left in your mailbox, we invite you to quickly pick it up or reschedule a delivery before the package is returned to us.
Please provide us with a telephone number to reach you at the time of delivery, the telephone numbers collected will not be used for commercial purposes only transmitted to the carrier.
Follow my package
Your tracking number will be available on your kidyhome account if you have opened one and in any case you will receive the number by email (remember to check your SPAMS) and messengers if you have activated notifications.
Most parcels are traceable via the La Poste website (for France), private parcels , or Bpost for Belgium or your local post, however you have to wait a few days for the tracking to be visible, if the tracking does not work. you can try directly on this site which includes many carriers and allows you to track your delivery from start to finish.
If you are unable to track your order, do not hesitate to contact us so that we can help you track the delivery of your order.
We are not responsible for delivery problems and also first please inquire with the carrier and open a claim if necessary. Nevertheless we will try to help you in these steps and will try to find a solution to satisfy you it is our priority if you encounter a problem during the delivery process do not hesitate to contact us. We nevertheless ask you to wait at least the 30 days of delivery time announced before making a complaint and to contact the carrier directly first.
If a package is delivered to you damaged, we invite you to refuse it so that we can quickly compensate you.
We accept payments directly by credit card (visa, mastercard) via a secure and encrypted device. You can also go through the paypal payment platform, with buyer protection.
We do not accept payment by check or bank transfer unless otherwise contact us beforehand.