Return policy
RETURNS
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For all returns, please contact us first, so that we can give you the procedure to follow and the shipping details for returns.
You can return an item to us within 14 days, if it has not been unpacked or used without having to justify the reasons. If 14 days have passed since your delivery, unfortunately we cannot offer you a refund or exchange of your item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of products cannot be returned, in particular personalized products (names, colors, etc.).
Other items that cannot be returned:
* Gift cards
* Personalized products
To make a return, you must present us with proof of purchase.
There are certain situations where only a partial refund is granted: (if applicable)
* Any item that is not in its original condition, is damaged or has certain parts missing for reasons not due to our error.
* Any item that is returned more than 14 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 48 hours.
Late or missing refunds (if applicable)
If you haven't received your refund yet, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at contact@kidyhome.com.
Exchanges (if applicable)
We replace an item only if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an e-mail to contact@kidyhome.com so that we can tell you the terms.
Gifts
If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.
Dispatch
To return a product, you must send it by post or mondial relay to the address that we will communicate to you.
You will be responsible for paying your own shipping costs to return your item.
We will provide you with a return slip or you will receive a refund of the return costs only for a reason for return that is our fault (damaged item, bad reference, etc.)
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.
